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Healthcare · Lakeshore Health (anonymized)
Keeping a regional health system’s clinical stack boring, on purpose
A seven-hospital system needed 24/7 ownership of EHR-adjacent infrastructure, identity, and a service desk that understood clinical urgency.
- Urgent response
- 11 min median
- Unplanned EHR downtime
- −74% YoY
- Restore tests
- Quarterly
The situation
After a failed MSP transition, Lakeshore’s CIO inherited undocumented firewalls, an EHR outage history, and a helpdesk that closed tickets while nurses waited on shared workstations. Imaging paths crossed the guest wireless. Backup jobs completed — restores were untested. The board had started asking whether IT was a patient-safety issue.
What we did
InfraAlly placed a named pod against the estate: clinical network redesign, identity cleanup, 24/7 monitoring, and a service desk trained on EHR and biomedical escalation. We rebuilt backup around the EHR, PACS, and revenue-cycle services with quarterly restore tests. Privileged access moved into a vault. The guest and clinical networks stopped being cousins.
What changed
- Clinical severity-1 incidents now page the same engineers who designed the path, not a generic queue.
- Imaging latency complaints dropped after the PACS path was taken off the guest SSID and given a measured QoS class.
- Ransomware tabletop plus a technical restore of the EHR sandbox became a calendar item the audit committee can see.
Start here
Tell us what is actually in production.
A short conversation is enough to know whether we are the right ally. No license dump. No theater.