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Professional services · North Atlantic LLP (anonymized)
Replacing a law firm’s file server folklore with a matter-aware workplace
A 420-attorney firm needed Microsoft 365 done properly, a service desk that respected billable time, and zero-trust access for a traveling partnership.
- Attorneys supported
- 420
- File-server dual-run
- Retired on plan
- Partner pickup
- 8 min median
The situation
The document corpus lived on a pair of aging file servers with permissions no one would touch. Partners forwarded mail through personal accounts 'just for search.' Guest wifi shared a VLAN with finance. The helpdesk was a voicemail box. A ransomware incident at a peer firm made the executive committee suddenly interested in immutable backup.
What we did
We migrated matters into a governed M365 architecture, put identity in front of every path, and retired the file servers after a dual-run the records team would sign. Devices enrolled. Guests expired. The service desk became staffed, measured, and allowed to escalate into the same engineers who designed the tenant. Backup became immutable, tested, and described in a one-pager the chair could read.
What changed
- Matter access is now explainable to clients and to the firm’s own risk committee.
- Partner support moved from voicemail to a concierge queue with an 8-minute median pickup.
- The ransomware tabletop produced a written decision tree instead of a circular argument.
Start here
Tell us what is actually in production.
A short conversation is enough to know whether we are the right ally. No license dump. No theater.